Qeyé support

Hi! Ask a question about Qeyé, or tap a suggestion below. If I am not sure, I will point you to our contact page.

Privacy Policy

Last Updated: March 16, 2026

Qeyé ("Qeyé", "we", "our", or "us") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect information when you use the Qeyé platform, website, and related services.

By using Qeyé, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name
  • Email address
  • Phone number
  • Organization or company name
  • Location information (city, region, GPS coordinates of trees)
  • Profile photos or identification documents (if required)

b. Tree and Environmental Data

  • Tree species
  • Tree age or planting date
  • Tree location (GPS or mapped location)
  • Tree condition and survival updates
  • Photos and monitoring data
  • Carbon sequestration estimates and environmental metrics

c. Technical Information

  • Device information
  • IP address
  • Browser type
  • Platform usage data
  • Cookies and analytics data

d. Payment and Transaction Information

If users purchase services or sponsor trees, payment information may be processed securely through third-party payment providers.

Qeyé does not store full payment card details.

3. Sharing of Information

We do not sell personal data.

We may share information in the following situations:

  • With project partners, NGOs, sponsors, or institutions supporting tree planting
  • With service providers (hosting, analytics, payment processing, mapping services)
  • With government authorities when required by law
  • With researchers or environmental institutions using anonymized data
  • During business transfers such as mergers, partnerships, or restructuring

Any sharing is done with appropriate safeguards.

5. International Data Transfers

As Qeyé operates globally, your data may be stored or processed in countries outside your place of residence.

We take steps to ensure that such transfers comply with applicable data protection standards.

7. Your Rights

Depending on applicable laws, users may have the right to:

  • Access their personal data
  • Request correction of inaccurate data
  • Request deletion of data (where legally permissible)
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent

Requests can be made through the contact details below.

9. Data Retention

We retain personal and environmental data only as long as necessary to:

  • Maintain tree monitoring records
  • Provide impact reporting
  • Fulfill legal and contractual obligations
  • Support long-term environmental tracking

Some environmental data may be retained indefinitely for research and sustainability purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised "Last Updated" date.

Continued use of the platform after updates indicates acceptance of the revised policy.

2. How We Use Your Information

We use collected information to:

  • Register and monitor trees on the platform
  • Provide environmental impact reports and carbon estimates
  • Improve platform performance and user experience
  • Communicate with users regarding projects, updates, and services
  • Enable partnerships with organizations supporting tree planting
  • Ensure transparency, accountability, and impact verification
  • Comply with legal obligations
  • Prevent fraud or misuse of the platform

We may also use aggregated and anonymized data for research, reporting, and sustainability insights.

4. Data Storage and Security

Qeyé takes reasonable technical and organizational measures to protect your data, including:

  • Secure servers and cloud storage
  • Access controls and authentication systems
  • Data encryption where appropriate
  • Regular monitoring for unauthorized access

However, no digital platform can guarantee absolute security.

6. Cookies and Tracking Technologies

Qeyé uses cookies and similar technologies to:

  • Improve user experience
  • Understand platform usage
  • Enable certain platform features
  • Provide analytics insights

Users can control cookie preferences through browser settings.

8. Children and Minors

Qeyé allows participation of minors in environmental activities such as tree planting and registration.

Where appropriate, parental or guardian guidance is encouraged.

We do not knowingly collect sensitive personal data from minors without lawful basis.

10. Third-Party Links

The platform may contain links to third-party websites or services.

Qeyé is not responsible for the privacy practices of those external platforms.

12. Contact Information

For privacy-related questions or requests, please contact:

Qeyé

Bole Medhanialem, Addis Ababa, Ethiopia

Email: hello@qeyé.green

Website: www.Qeyé.green

Plant a treeGift a tree
Hands planting a tree
Cookies PolicyLegal TermsPrivacy PolicyGift a TreeFAQContact UsAbout Us

© 2026 Qeyé. All rights reserved.